In addition to my faculty position at Boise State University, I also serve as a consultant to the nursing community on issues related to fostering civility. I have developed several instruments for measuring incivility and civility in various settings and with various groups. The instruments are described here.
Incivility in Nursing Education (INE) Survey
Dr. Clark developed the Incivility in Nursing Education (INE) survey in 2004. Since then it has been used in several empirical studies and has been translated into 10 languages. The INE survey is used to describe student and faculty perceptions of incivility in nursing education. Some of its unique features include:
Incivility in Higher Education (IHE) Survey
The IHE survey was developed by Dr. Clark in 2007. It was adapted from the Incivility in Nursing Education (INE) survey, and with the exception of two items, is identical to the INE. It may be used to measure differences in perceptions of academic incivility between and among disciplines in higher education.
For a detailed description and analysis of the INE Survey, or to request permission to use the INE or the IHE Survey, please contact Dr. Clark at firstname.lastname@example.org.
Incivility in Online Learning Environments (IOLE) Survey
The IOLE Survey was developed by Dr. Clark in 2011; it has been used in research studies in online learning environments in nursing schools in the Northwest United States and in the Midwest. The IOLE measures student and faculty perceptions of incivility in the online learning environment and ways to effectively address the problem. Findings from the current studies will be published in the near future.
Faculty-to-Faculty Incivility Survey (F-F I Survey)
Dr. Clark designed the Faculty-to-Faculty Incivility Survey (F-F I Survey) in 2011 to measure faculty perceptions of and frequency with faculty incivility and ways to address the problem. The F-F I Survey is based on empirical findings from several research studies and includes both quantitative and qualitative items. The F-F I Survey has been used in a national mixed methodological study; findings from the study were published in 2013. Additional empirical studies using the F-F I Survey are underway in the United States and Canada.
Organizational Civility Scale (OCS) Clark and Landrum
According to the Joint Commission, the accrediting agency for health care organizations, health care is a “high-stakes, pressure-packed environment that can test the limits of civility in the workplace.” Rude, disruptive behavior among health care professionals can pose a serious threat to patient safety and the overall quality of care. Therefore, health care organizations must address these problematic behaviors. My colleague, Dr. Eric Landrum and I have developed the Organizational Civility Scale (OCS) in 2009 to measure the extent to which incivility is perceived to be a problem in a variety of health care and business settings to identify the factors which contribute to it, and to generate solutions. If your organization is interested in learning more about the OCS and its use, please contact Dr. Cindy Clark at email@example.com or Dr. Eric Landrum at firstname.lastname@example.org.Culture/Climate Assessment Scale
The CCAS is psychometrically reliable instrument that measures the overall culture and climate of academic organizations and includes subscales that assess communication, decision support, conflict, teamwork, and general work satisfaction. It also includes three context items (level of stress, amount of change, and overall morale rating) and 8 open-ended items. The CCAS has been used in several academic organizations and in longitudinal studies in the Boise State University School of Nursing. The results have been useful in helping academic organizations develop strategies for improving the culture and climate. If your organization is interested in learning more about the CCAS and its use, please contact Dr. Pamela Springer at email@example.com.