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I recently attended the NLN conference in Anaheim and attended your session on civility. I want to thank you for a genuine, warm, brilliant, inspirational, and touching presentation. I have been the recipient of faculty bullying and incivility (and have since left that hostile environment to find a wonderful place of refuge in my new workplace) and everything you mentioned resonated with me. I applaud your ability to get to the "heart of the matter" and I continue to share your work (e.g. website) with colleagues, faculty, staff and everyone I come across. Thank you for creating a safe place and an openness to talk about a topic that is often hidden.

Sincerely,
2012 NLN Summit Attendee
Name withheld by request

 

As I sat in a national nurse educator conference and listened to Dr. Clark present about civility and ways to cope with the current environment in academia and clinical practice, I was telling myself, "You have to get her to come and present to the faculty." On August 10, 2012 she spent a full day with us doing her usual excellent job of helping faculty and those in clinical practice to understand the ramifications of incivility and how we can start correcting this. Everyone was just in awe of her style and ease of presentation. Have you ever been to a meeting where no one left? Even after all day everyone was still there! Some of the comments from participants included: "Wonderful Speaker! Enjoyed the stories of personal experiences and appreciate the quote related to the topic". "She was great, very inspiring." As a result of the presentation several faculty have instituted some of her methods such as having the class set up the 'norms' for that class. We want to thank her and would recommend this to anyone.

Pam Martin PhD., RN-Professor
Assoc. Dean/Director of Nursing Programs
Jacqueline Braithwaite Professor
College of Nursing
The University of Texas at Tyler
Tyler, Texas

 

The Winona State University Faculty Development Committee invited Dr. Clark to speak to faculty members at the start of the academic year about creating and sustaining a civil workplace. After several discussions and planning meetings, we decided this topic and Dr. Clark's expertise would be of benefit to the entire campus. Dr. Clark also met with the nursing faculty as they had been following her research and using her tools and techniques in their department. Dr. Clark facilitated a total of three presentations including the university administrative team; she was very willing to tailor her presentations to fit our needs and our culture. More than 200 people attended her sessions.

After the sessions ended, I received immediate feedback from faculty and staff about how informative and helpful the workshops were. Everyone was impressed with Dr. Clark's approach and friendly presentation style. I highly recommend Dr. Clark to all universities and companies even if you're not having civility issues.  Her expertise, evidence based strategies and passion for this topic is simply amazing.  Dr. Clark exceeded our expectation and we are looking forward to working with her again.

Robin O'Callaghan
WSU Faculty Development Chair

 

We had the pleasure of having Dr. Cynthia Clark present during our annual President’s Luncheon on “The Delicate Dance of Civility and Incivility in Education” to a group of approximately 250 faculty, staff and administrators.  Dr. Clark has a style of presenting that I would describe as storytelling and engaging.   I found her presentation to be timely, informative, and genuine.  She included evidence-based strategies for preventing incivility and promoting civility in the community-college environment.  Comments I received from faculty and staff included “I want to personally thank you for having a significant role in bringing Dr. Clark to our campus,”  “(I) really enjoyed Dr. Clark’s presentation,” and “Love Dr. Clark’s talk…great food for thought!!”

Kimberly Hoffmans, RN, EdD
Dean at Moorpark College
Moorpark, CA

 

Dr. Clark—congratulations from all of the Nursing Faculty at the College of Western Idaho! You truly deserve the 2011 National League for Nurses Educational Research Award!  Your ongoing commitment to raising awareness for the need for civility as well as your contribution to nursing excellence benefits many. You may be unaware of the ripple you have created in your work against incivility, and in the name of goodwill, but I have the joy of experiencing firsthand living proof of the ripple effect that goes on and on and on from your “pebbles “of raising awareness. Your presentation at CWI during in-service week has rocked our awareness. I even have folks from the Diesel & Auto Body Department talking about nuggets gleaned from your presentation, and I have personally worked to create norms and core values within each of my department’s individual programs. Well Done! Thank you! Thank you! 

Cathleen Currie. RN, MTD
Department Chair
Health Professions and Human Service
College of Western Idaho

 

We invited Dr. Cindy Clark to present a workshop on civility in higher education for our ASU College of Nursing & Health Innovation faculty as part of a strategic initiative promoting a healthy workplace. When we planned the event, we had no idea how fortuitous the timing of Dr. Clark’s visit would be. On the weekend before our scheduled January 2011 workshop, a tragedy in the form of a mass shooting took place in our neighboring city of Tucson, where many family members and friends of our faculty live. Dr. Clark wove the experience of our immediate grief and concern into the overall meaningfulness of civil relationships in education and society, and helped us begin to process the shock of what had happened even while we planned for our own respectful interactions with students and colleagues.

Barbara White, RN, MS, CNE
Clinical Associate Professor & Associate Director E3: Evaluation and Educational Excellence

Debbie Hagler, PhD, RN, ACNS-BC, CNE, ANEF
Clinical Professor & Coordinator for Teaching Excellence
College of Nursing and Health Innovation
Arizona State University, Phoenix, AZ

 

Last June, Dr. Clark presented a Webinar, “Fostering Civility in Nursing Education”, for the Scholars in the Robert Wood Johnson Foundation- New Jersey Nursing Initiative Faculty Preparation Program.  The participants included students in MSN and PhD programs who are preparing to be faculty in New Jersey, their mentors, and faculty at the participating schools.  Of course the content was wonderful, but even more amazing was the way Cindy adapted her presentation for the medium of a Webinar.  She created “mini case studies “to engage the participants about the issues of civility and was able to interact with the participants by using the “chat” function of the Webinar software and also thorough telephone conversations with the participants.  At the end of the session, participants posted “smiley faces” and it was as if you could hear the applause across the world!

Diane M. Billings, Ed.D, RN, FAAN
Consultant, Robert Wood Johnson, Faculty Preparation Program

 

We contracted with Dr. Cindy Clark to conduct a three hour session on “Civility” for the "Institute for Nurse Educator Development" conducted jointly by Rutgers, The State University College of Nursing and the University of Medicine and Dentistry of New Jersey (UMDNJ) School of Nursing.  Dr. Clark was selected as the faculty expert for this session as she is considered the most renowned nursing expert in the specific area of civility.  Dr. Clark got rave reviews from the 22 nursing faculty who attended and participated.  She more than exceeded our expectations—both in content and delivery of the topic.  Comments by students included; “Thank you for including this content in the Institute!” and "This day was exceptional!”   Dr. Clark presents the topic in a very professional and in-depth manner with evidence-based content.  She draws from her vast teaching experience and provides participants with extremely valuable "real world" examples of how to promote civility in groups of both students and faculty.   Her warm and friendly manner and approachable style invite audience participation and a mutual sharing of information.  This was an exceptional program that we would highly recommend to others.  This distinguished nursing faculty expert is truly a national treasure!

D. Anthony Forrester Ph.D., R.N., ANEF, UMDNJ School of Nursing
Gayle Pearson Dr.P.H., R.N., Rutgers University College of Nursing

 

On May 20th, 2009, Dr. Clark presented a 6 hour workshop for nursing faculty sponsored by the Nursing Education Foundation of West Virginia.  The topic of this workshop was “Cultivating a Culture of Civility in Nursing Education”.   Dr. Clark was easy to work with in making preparations for the day.  Her presentation was relaxed and made the participants feel comfortable to ask questions.  The evaluations from the workshop were overwhelmingly positive with 90% of the attendees giving the presentation “superior” evaluations.  Comments from attendees included: “Excellent, well-researched and presented”, “will definitely use of the techniques in the classroom”, “would love to attend more of her workshops”, loved the examples and personal stories everyone shared”, “enjoyed entire day”.

Dr. Threasia L. Witt
Chairperson - School of Nursing
Alderson-Broaddus College
Philippi, West Virginia

 

Classroom management, especially promoting and sustaining an environment of mutual civility, is a topic of great interest to faculty and staff working with today’s nursing students.  With this in mind, on August 31, 2009, Goldfarb School of Nursing at Barnes-Jewish College invited Dr. Cynthia Clark to share her findings regarding the state of the science related to civility as well as to lead discussion related to promoting a mutually civil climate in all aspects of student – faculty and/or student – staff interactions. Dr. Clark’s open practical approach to the discussion of this topic was one all of us in attendance found helpful.  Comments were consistently positive and whether it was faculty, staff or clinical preceptors, all took away ideas that could be implemented immediately.   Thanks Dr. Clark, for sharing your work and ideas—we all benefited from the day!

Connie Koch, EdD, RN
Jack Taylor Associate Dean for Academic Programs and Professor
Goldfarb School of Nursing at
Barnes-Jewish College
St. Louis, MO.